Returns & Exchanges

We want you to be 100% satisfied with your Wyze products, which is why we offer a 30-day return window for items purchased directly from our official store. If the product doesn't meet your expectations, we will provide a full refund minus shipping and handling fees.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging and was purchased within the last 30 days from Wyze.com.

• 2.
  Submit a Request

  Visit our online Returns Portal and enter your order number and email address to initiate the return process.

• 3.
  Pack and Ship

  Print the provided prepaid shipping label, securely pack your device, and drop it off at the designated carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects the returned unit, your refund will be processed to your original payment method within 7-10 business days.