Frequently Asked Questions

Everything you need to know about Wyze products and services.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the contiguous United States. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for smart home devices?

We offer a 30-day return policy for items purchased directly from our store. Products must be in their original packaging and in like-new condition to qualify for a full refund.

Do Wyze products come with a warranty?

Yes, most Wyze hardware comes with a one-year limited warranty that covers defects in materials and workmanship under normal use.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your cameras compatible with voice assistants?

Most Wyze devices are compatible with Amazon Alexa and Google Assistant, allowing you to view your camera feeds or control smart plugs using voice commands.

How do I update the firmware on my device?

Firmware updates can be managed directly through the Wyze app. Navigate to the Account tab, select Firmware Update, and you can update all your devices to the latest version simultaneously.